Introduction HEAL Software’s AIOps platform has firmly established as a leader in leveraging AI and machine learning to analyze alerts and events, correlating them with historical data and knowledge base to identify root causes with exceptional accuracy. This advanced...

Challenges Organizations Face in Identifying Unknown Unknowns The term "unknown unknowns" refers to problems or vulnerabilities that have not yet been identified or anticipated. Unlike known issues, which can be addressed with existing knowledge and tools, unknown...

In today's digital age, IT organizations face numerous challenges that can hinder their ability to provide seamless services. Common pain-points include frequent outages, unexplained end-user experiences, negative brand impact, unaccomplished business demands, and...

On July 19, 2024, a significant outage impacted globally, causing widespread disruptions across various industries. This outage was primarily linked to a faulty update from CrowdStrike’s Falcon Sensor, which led to severe issues on Windows systems. CrowdStrike is a...

Achieving ZeroSec observability has long been the ultimate goal, yet it remains elusive despite countless hours and sleepless nights dedicated to the cause. A recent discussion with a client underscored the persistent challenges that many organizations continue to...

Event correlation is a critical aspect of modern IT management, involving the analysis and correlation of events to filter out noise and isolate significant events requiring attention. This process helps quickly identify the root cause of issues, reducing the time it...

In an era where digital presence is synonymous with business continuity, unexpected downtime haunts every IT department across industry domains. The quest for operational perfection pivots around not just maintaining uptime but proactively ensuring it. Artificial...

The increasing rise of Artificial Intelligence for IT Operations (AIOps) in information technology (IT) is rapidly emerging as a transforming force that will redefine the operational paradigms. Essentially, AIOps fuses machine learning, big data analytics, and various...

In the world of digital banking, maintaining a seamless and efficient online experience is paramount. However, even the most robust systems can encounter issues that disrupt service and degrade performance.   Let us delve into a recent incident that impacted eBanking...

In digital transactions, even the slightest hiccup can ripple through the system, causing significant disruptions. Our recent encounter with an unexpected system slowdown and a noticeable drop in transaction success rates is a testament to the intricate balance...

In the dynamic environment of core banking systems, maintaining seamless operations is crucial. However, unforeseen complications can arise, leading to critical incidents that demand immediate and effective resolution. A recent incident involving an application patch...

In server management, high memory utilization is more than just a metric; it's like a lighthouse signaling potential performance degradation, service disruption, and, in severe cases, complete system downtimes. Here we delve into a recent incident involving an App...