State of IT Operations 2021 and The Journey to Self Healing
This report outlines the challenges organizations face as they combat the complexities of the enterprise cloud, and why the journey to AI driven preventive healing has made it to the top of the agenda for CIOs and IT Ops leaders in 2021.
Challenges faced by ITOps execs surveyed
- High stakes incidents are overwhelming IT Operations and companies are forced to invest more money, time and resources to prevent incidents.
- The existing monitoring tools are a liability – large volumes of data but no real insight.
- Alert storms and lack of coherent RCA a common problem across all respondents.
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What they want out of their Monitoring setup
- AI and automation are one of the top asks from monitoring initiatives and capabilities in 2021.
- Prevention of future incidents, quicker detection and faster root cause analysis were other primary expectations.