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HEAL Software – Understanding the Unknown Unknowns

HEAL Software – Understanding the Unknown Unknowns

by Raja Shekar Mulpuri | Aug 16, 2024 | Self Healing

Challenges Organizations Face in Identifying Unknown Unknowns The term “unknown unknowns” refers to problems or vulnerabilities that have not yet been identified or anticipated. Unlike known issues, which can be addressed with existing knowledge and tools,...
Transforming IT Operations at a Large Public Sector Bank with HEAL

Transforming IT Operations at a Large Public Sector Bank with HEAL

by Raja Shekar Mulpuri | Aug 1, 2024 | Self Healing

In today’s digital age, IT organizations face numerous challenges that can hinder their ability to provide seamless services. Common pain-points include frequent outages, unexplained end-user experiences, negative brand impact, unaccomplished business demands,...
The Microsoft-CrowdStrike Outage: An In-Depth Analysis

The Microsoft-CrowdStrike Outage: An In-Depth Analysis

by Raja Shekar Mulpuri | Jul 22, 2024 | Self Healing

On July 19, 2024, a significant outage impacted globally, causing widespread disruptions across various industries. This outage was primarily linked to a faulty update from CrowdStrike’s Falcon Sensor, which led to severe issues on Windows systems. CrowdStrike is a...
Overcoming Barriers to Achieving ZeroSec Observability

Overcoming Barriers to Achieving ZeroSec Observability

by Raja Shekar Mulpuri | Jul 1, 2024 | Self Healing

Achieving ZeroSec observability has long been the ultimate goal, yet it remains elusive despite countless hours and sleepless nights dedicated to the cause. A recent discussion with a client underscored the persistent challenges that many organizations continue to...
Understanding Event Correlation: A Key Component in Modern Observability Tools

Understanding Event Correlation: A Key Component in Modern Observability Tools

by Raja Shekar Mulpuri | Jun 25, 2024 | Self Healing

Event correlation is a critical aspect of modern IT management, involving the analysis and correlation of events to filter out noise and isolate significant events requiring attention. This process helps quickly identify the root cause of issues, reducing the time it...
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