Company – HEAL
Location – Bangalore/Pune
Status – Full Time
Job Category – Senior Engineer – Product Delivery
Relevant Work Experience – 4+ Years
Career Level – Experienced
Education Level – MCA, BCA / BE
Description
HEAL Software is a renowned provider of AIOps (Artificial Intelligence for IT Operations) solutions. With the state-of-the-art AIOps solutions, HEAL Software consistently drives digital transformation and delivers significant value to businesses across diverse industries. HEAL Software’s unwavering dedication to leveraging AI and automation, empowers IT teams to address IT challenges, enhance incident management, reduce downtime, and ensure seamless IT operations. Through the analysis of extensive data, our solutions provide real-time insights, predictive analytics, and automated remediation, thereby enabling proactive monitoring and solution recommendation. HEAL Software Inc. has headquarters in Santa Clara, California in the US.
Roles & Responsibilities
This role will work along with a Project Manager and other team members to implement HEAL Product for
Implementation:
✓ Develop a deep understanding of HEAL suite and its capabilities through training and hands-on experience.
✓ Understand & document client application landscape, infrastructure, requirements and translate them to specific monitoring requirements.
✓ Prepare plan, scope document, hands-on implementation, and configuration of HEAL to monitor and get sign-off from the client
✓ Ensure on time delivery of tasks and completion of HEAL implementation milestones
Sustenance:
✓ Get details of applications in scope, infrastructure outages, pain points, analyse the alerts/problems identified by HEAL to prepare a detailed Root Cause Analysis report
✓ Provide insights to Client on changes, enhancements required in their infrastructure based on analysis of HEAL alerts and fine tune HEAL configuration.
✓ Track the issues in HEAL and interface with HEAL support team support team for quick resolutions
✓ Manage the HEAL patches updates and upgrades on an ongoing basis
✓ Troubleshooting configuration/environment/application server issues.
✓ Lead regular meetings with clients and internal stakeholders.
✓ Provide feedback to engineering and product management team to improve features of the product and packaging
✓ Conduct Performance Improvement Plan (PIP) review for in-scope applications with respective end users for long-term application health improvement
✓ During system related incidents or outages, proactively participate in issue troubleshooting call/meetings and assist in identifying root cause
Skill Requirements:-
- Must have 4+ years of experience, preferably a part of it in the IT Management / Application Performance Management area.
- Must have a minimum of 5 technologies experience in Oracle , MySQL, WebSphere Application Server, JBoss, OpenSearch, Docker, Apache, IHS server on AIX, Linux, and Windows Platforms.
- Should have at least 3 years experience in one of the Unix-based operating systems – Linux, AIX, Solaris & HPUX
- Must be able to independently write and troubleshoot scripts in Shell / Bash / Perl / SQL with Basic System Administrator skills (shell scripting/automation).
- Should be able to create and run basic database SQL queries or Stored Procedures or Oracle Replication
- Should have good application troubleshooting knowledge along with basic networking knowledge
- Must be able to gather requirements from customers and translate them into clear SOW documents.
- Experience in Windows Server operating system and administration skills is an added advantage.
- Exposure to 1 or more of the following business domains (Must have had a client in any of the domains, in the career history): Banking / E-commerce / Manufacturing