Company – HEAL
Location – Bangalore/Mumbai/Pune
Status – Full Time
Job Category – Team Lead – Product Delivery
Relevant Work Experience – 5 Years
Career Level – Experienced
Education Level – MCA, BCA / BE
Description
HEAL Software is a renowned provider of AIOps (Artificial Intelligence for IT Operations) solutions. With the state-of-the-art AIOps solutions, HEAL Software consistently drives digital transformation and delivers significant value to businesses across diverse industries. HEAL Software’s unwavering dedication to leveraging AI and automation, empowers IT teams to address IT challenges, enhance incident management, reduce downtime, and ensure seamless IT operations. Through the analysis of extensive data, our solutions provide real-time insights, predictive analytics, and automated remediation, thereby enabling proactive monitoring and solution recommendation. HEAL Software Inc. has headquarters in Santa Clara, California in the US.
Roles & Responsibilities
Develop a deep understanding of the Heal solution suite and its capabilities through training and hands-on experience. Major responsibilities in the lifecycle of client deployment process for each phase:
Discovery
✓ Understand & document client application landscape and infrastructure
✓ Get details of known application, infrastructure outages and pain points
✓ Understand customers’ requirements and translate them to specific monitoring requirements.
Solution
✓ Review the plan and get sign-off from the client project manager
✓ Hands-on implementation and configuration of Heal to monitor the client Applications & infrastructure
✓ Ensure on time delivery of tasks and completion of Heal implementation milestones
Technical Value Add
✓ Analyse the alerts and issues identified by Heal to prepare a detailed Root Cause Analysis report
✓ Fine tune Heal configuration based on analysis of alerts
✓ Provide insights to Client on changes, enhancements required in their infrastructure based on analysis of Heal alerts
✓ Train client / Appnomic monitoring team on features of Heal and using it to proactively monitor performance in their environment as well as use the product to identify bottlenecks as needed
✓ Document best practices in deploying Heal in customer environments
Sustenance
✓ Track the support requirements and interface with the Heal support team for quick resolutions
✓ Manage the Heal patch updates and upgrades on an ongoing basis
✓ Ensure and document full deployment of Heal product in client’s environment
✓ Continuously monitor and improve the deployments.
✓ Troubleshooting configuration/environment/application server issues.
✓ Lead regular meetings with clients and internal stakeholders.
✓ Provide feedback to engineering and product management team to improve features of the product and packaging
Skill Requirements:-
- Must have 5 years of experience, preferably a part of it in the IT Management / Application Performance Management area
- Must have exp in following technologies: WebSphere Application Server, Jboss, Kubernetes, Openshift, Jenkins, Splunk, APM Tools, Apache, IHS server, Datapower Administrator on AIX, Linux, and Windows Platforms.
- Should have at least 3 years experience in one of the Unix based operating systems – Linux, AIX, Solaris & HPUX
- Must have knowledge of Dockers, OpenSearch, ELK, Grafana
- Should have exp in handing the team.
- Must have Client handling skills
- Should be familiar with basic tasks of any one of the databases such as MySQL, Oracle, MSSQL Server
- Good to have exposure to Flink and Cassandra
- Good to have exposure to AI / ML
- Good to have knowledge of Nomad, Consul, Couchbase, KeyCloak, HAProxy
- Should have at least 3 years’ experience in one of the database systems.
- Must be able to independently write and trouble-shoot scripts in Shell / Bash / Perl / SQL
- Exposure to 1 or more of the following business domains (Must have had a client in any of the domains, in the career history): Banking / Ecommerce / Manufacturing
- Should be able to create and run basic database SQL queries or Stored Procedures or Oracle Replication
- Must be able to gather requirements from customers and translate it into clear SOW documents
- Knowledge of Database tuning & Data lifecycle management
- Basic System Administrator skills (shell scripting / automation).
- Experience in Windows Server operating system and administration skills is an added advantage.
- Experience working on distributed enterprise software products
- 3 years of experience in customer-facing positions as a professional services consultant or implementation engineer
- Prior development background in J2EE or .Net stack is a strong plus