Build application resilience
through intelligent AIOps

Software as a service (SaaS) provides users a cloud-based solution versus on-prem solutions which are installed and run on the physical computers of the organization using the software. SaaS solutions can have a lower upfront cost as they can be easily implemented and provide businesses a pay-as-you-go model. Another benefit of SaaS solutions is the potential lower total cost of ownership (TCO), as maintenance and upgrades are handled by the vendor and can be easily downloaded and maintained.

Beyond TCO, when your enterprise is choosing between SaaS and on-prem solutions, it is important to consider:

• The availability of technical expertise and resources
• How the collected data will be stored and accessed
• Regulatory compliance considerations
• The speed with which the solution needs to be implemented

Any size organization can benefit from SaaS solutions. However, they are often strong jumping off points for small to medium size organizations – with 10 to 500 hosts/containers – that need flexibility and the ability to scale.

SaaS solutions can help digital enterprises across a broad range of industries including banking, financial services and insurance (BFSI), telecom, e-commerce, technology, travel, hospitality and healthcare become more efficient – providing them with a much-needed software that autonomously detects and solves problems before they happen. Some key benefits of leveraging an AIOps SaaS solution include:

• Providing access to cutting-edge technology
• Reducing costs with flexible pricing models
• Improving scalability
• Streamlined onboarding
• Eliminating data silos
• Facilitating mobile data access
• Enabling companies to access short-term solutions

SaaS solutions are cost effective for many e-commerce businesses, while providing enhanced flexibility and scalability to allow them to adjust to market demand. Streamlined implementation enables e-commerce businesses to realize benefits right away. In addition, as this industry is rapidly evolving, SaaS solutions provide e-commerce businesses access to cutting-edge technology to ultimately help improve the customer experience.

SaaS solutions provide telecom companies several benefits, including:

• Accelerated digital transformation through improved business agility
• Reduced cost of customer acquisition
• Enhanced collaboration across the organization
• Streamlined billing processes
• Reduction of obsolete legacy systems

Artificial intelligence for IT operations (AIOps) helps medium and large enterprises recognize and respond to issues before they become outages. While traditional solutions were offered on-prem, organizations that have adopted an AIOps SaaS solution have been able to realize improved:

• Observability of the application and infrastructure
• Visibility through a single pane of glass
• AI-driven analytics and insights
• Root cause analysis
• Workflow automation
• Outcomes in capacity planning and problem resolution

Historically, implementing an AIOps solution could take several years. But SaaS solutions are making it possible to quickly implement and realize the benefits of the software. In fact, our clients typically have it set up within a couple of days, end to end.

One of the benefits of SaaS AIOps solutions is that it does not compromise an organization’s security. The software is based in the cloud versus being installed directly in the customer’s environment, mitigating security risks.